Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kaitlin Belcher

Kaitlin Belcher

November 13, 2024

5  out of  5
rating by Kaitlin Belcher
"Absolutely amazing and friendly"
We responded:
"Hi Kaitlin! 🌟 Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us. Our team strives to provide a friendly and supportive atmosphere for all our clients. If there's anything else we can do for you, feel free to reach out. We look forward to working with you again! 😊✨ #Grateful #ClientLove Ben 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Wendy Hughes

Wendy Hughes

November 7, 2024

5  out of  5
rating by Wendy Hughes
"Michelle C. made switching our insurance from Texas to Michigan so simply. I was stressed just from the thought of transferring everything and getting home owners insurance. She made it an easy transition. Everyone in the office was so kind and helpful. We definitely made a good choice. Highly recommend this office."
We responded:
"🌟 Thank you so much for your wonderful review, Wendy! We're thrilled to hear that you had such a positive experience with our team, especially with the transition from Texas to Michigan. Making insurance simple and stress-free is our top priority, and it's great to know that we were able to help you every step of the way. We appreciate your kind words and your recommendation! If you ever need anything else, don’t hesitate to reach out. Welcome to the Ben Torres Agency family! 🏡✨ #CustomerAppreciation #BenTorresAgency Ben 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of S. B.

S. B.

October 31, 2024

5  out of  5
rating by S. B.
"Liz was very helpful. Thank you."
We responded:
"S.B. Thank you for your kind words and taking the time to post! We're so glad to hear that Liz was able to assist you. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here for you! 😊✨ #BenTorresAgency #CustomerService Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Deana Mentel

Deana Mentel

October 31, 2024

5  out of  5
rating by Deana Mentel
"I had the pleasure of talking to Annette Brandon many times and she has been such a delight to deal with . She takes her time in answering questions and gets back to you promptly. She’s a great asset to State Farm !"
We responded:
"Deana: 🌟 Thank you so much for your wonderful review! We're happy to hear about your positive experience with Annette. She truly goes above and beyond for our customers, and it's great to know that her dedication and promptness made a difference for you. We appreciate your kind words and are here to assist you anytime! 😊🏆 #BenTorresAgency #StateFarm #CustomerAppreciation Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Josh Hatcher

Josh Hatcher

October 25, 2024

5  out of  5
rating by Josh Hatcher
"Annette Brandon provided exceptional service! She was attentive, professional, and went above and beyond to meet mine and my wife's needs. Her expertise and dedication made the entire experience seamless and enjoyable. Highly recommend!"
We responded:
"Thank you so much for letting us know! Annette and the rest of the team work hard to provide all of our customers with exceptional service. Glad you and your wife had a positive interaction. Her dedication and expertise truly make a difference, and we’re glad you had a seamless and enjoyable experience. We appreciate your recommendation and look forward to serving you again in the future! Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Shannon Hatcher

Shannon Hatcher

October 25, 2024

5  out of  5
rating by Shannon Hatcher
"I had the pleasure of working with Annette Brandon, and I can confidently say the sets the gold standard in customer service. From our first interaction, Annette was warm, attentive, and genuinely invested in ensuring I had the best experience. She listened carefully to my needs, offered thoughtful suggestions, and went above and beyond to address any concerns I had. Annette's knowledge and dedication to her work are evident, but it's her compassionate approach and unwavering commitment to her customer satisfaction that truly set her apart."
We responded:
"Thank you so much for review and letting others know about your positive experience with Annette Brandon. She truly embodies our commitment to exceptional customer service, and it's heartwarming to know that her warmth and dedication made such a difference for you. We'll be sure to pass along your kind words to her. Your satisfaction is our top priority, and we look forward to serving you again in the future! Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Lynn Eagle

Lynn Eagle

October 24, 2024

5  out of  5
rating by Lynn Eagle
"Would highly recommend this company. I switched over last year and we are very happy we did. Annette made the transition so smoothly and also saved us money. She has always answered my calls in a timely manner. She is the reason we switched over because of the option’s and the explanation of the different policies. Thanks to her everything we have is insured through Ben Torres State Farm insurance."
We responded:
" Lynn: We’re happy to hear that Annette was able to make your transition smooth and help you save money. It's always our goal to provide excellent service and clear explanations of our policies. We’re grateful to have you as part of the Ben Torres State Farm family! We will be here when you need us, jus let us know. Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Ann B

Ann B

October 23, 2024

5  out of  5
rating by Ann B
"Ben's office is amazing. Any time I need assistance Annette helps me out. She is awesome"
We responded:
"Ann: Thank you so much for your wonderful review! We're thrilled to hear that you have such a positive experience with Annette. She truly is a valuable member of our team, and we appreciate your kind words. If you ever need anything else, don’t hesitate to let us know. Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Mark and Kim Fleszar

Mark and Kim Fleszar

October 23, 2024

5  out of  5
rating by Mark and Kim Fleszar
"We had a terrible situation with a car accident and Michelle was amazing with helping us walk through so many issues. We moved out of the area and now love on the other side of the state and chose to stay with State Farm in Monroe because of the support and personal attention that we've had for the past 25+ years. Thank you Ben Torres State Farm Monroe!"
We responded:
"Mark and Kim, Thank you so much for your kind words and for taking the time to share your experience. We're glad to hear that Michelle was able to support you during such a challenging time. It's wonderful to know that you've chosen to stay with us at Ben Torres State Farm, even from a distance. Your loyalty over the past 25+ years means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. We're here for you! Best, Ben Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurnace.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Profile photo of Nate Bruce

Nate Bruce

October 20, 2024

5  out of  5
rating by Nate Bruce
"Annette Brandon helped us tremendously by helping us find the best insurance options for our growing family. Would definitely recommend."
We responded:
"Nate: Thank you so much for your wonderful review! We're so glad to hear that Michelle was able to provide you with the convenient and fast service you needed. It's always our goal to ensure our clients receive the best coverage at the best rates. Your recommendation means a lot to us, and we’re glad to have you as part of our agency family! If you ever need anything else, don’t hesitate to reach out. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
Profile photo of Emily Benitez

Emily Benitez

October 17, 2024

5  out of  5
rating by Emily Benitez
"Annette was very helpful in helping me find a more affordable insurance as a teenager. thank you!"
We responded:
"Hey Emily! Thanks a ton for the awesome 5-star review! 🎉 It’s always great to hear from our customers! We're so glad Annette could help you find a more affordable insurance option. Helping people navigate the complexities of insurance, making it simple and helping you find the coverage you need is what we do best! If you need anything else, just give us a shout. Enjoy your Friday! Cheers, Ben Torres ChFC, Agent BenTorresAgent.com 118 1/2 E Washington St Ann Arbor MI 48104 734.929.6171 5900 E Dunbar Rd Monroe MI 48161 734.457.5877 "
Profile photo of Scott Bruce

Scott Bruce

September 26, 2024

5  out of  5
rating by Scott Bruce
"Thank you to Annette for always treating me like first class. She has always answered my questions and returned my calls quickly. Thank you!"
We responded:
" Scott: Thank you so much for taking the time to leave us a 5-star review. We really appreciate your kind words and your continued support. We're glad to hear that Annette has been providing you with top-notch service, treating you like first class. We strive to deliver exceptional customer service, and it's great to know that Annette has been consistently meeting your expectations. We'll make sure to pass along your appreciation to Annette for her prompt responses to your questions and calls. Customer satisfaction is our top priority, and we're glad to hear that Annette has been delivering on that front. Once again, thank you for choosing us and for your fantastic review. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help! Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of brindley83

brindley83

September 23, 2024

5  out of  5
rating by brindley83
"Annette was great and found the best possible quote I could receive . Easy and very friendly service."
We responded:
"Thank you so much for taking the time to leave us a 5-star review on Google! We greatly appreciate your feedback about your positive experience with our team, especially with Annette. We're glad that she was able to provide you with excellent service and find the best possible quote for you. We aim to make the process easy and enjoyable for our customers, so it's wonderful to know that you found our service friendly as well. Thank you again for choosing our team for your needs, and please don't hesitate to reach out if there's anything else we can assist you with. Helping people with auto, home, life , commercial and other financial services, is what we are passionate about, so glad it showed. Best, Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Patrick Patterson

Patrick Patterson

September 18, 2024

5  out of  5
rating by Patrick Patterson
"My agent Annet was very helpful through the whole process of what I needed 10 of 10 would highly recommend this agent"
We responded:
"Thank you for leaving us a 5-star review! We're thrilled to hear that Annette provided you with excellent assistance throughout the process. She exemplifies what we as a team stive to do, give you the best value we can and help protect you and your family. We greatly appreciate your recommendation and are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best, Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Jill Mackie

Jill Mackie

September 17, 2024

5  out of  5
rating by Jill Mackie
"Michelle was super helpful in getting my out of state policy transferred over. Very friendly, thorough & fast!"
We responded:
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're so happy to hear that Michelle was able to assist you with transferring your out of state policy smoothly. We pride ourselves on providing friendly, thorough, and fast service, and we're glad to know that we met your expectations. Auto, home, life, commercial and other financial services… we are happy to help you or anyone you know! We appreciate your business! Best, Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of ozshotz

ozshotz

September 13, 2024

5  out of  5
rating by ozshotz
"Michelle was super helpful during the whole process. She took the time to explain what everything was and how it worked, and was able to get me exactly what I was looking for in my insurance. Super happy to have worked with her!"
We responded:
"Ozshotz: Thank you for your 5-star review! We're thrilled to hear that Michelle provided you with exceptional assistance throughout the entire process. Helping people is what we do and we believe in working together as a team to ensure our customers receive the best possible service. Michelle's dedication to explaining the ins and outs of our auto, home, life, commercial, and financial services shows her dedication to that standard. We're glad she was able to fulfill your insurance needs and we're happy to have had the opportunity to work with you. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance "
Profile photo of james deyoung

james deyoung

September 13, 2024

5  out of  5
rating by james deyoung
"Michelle Cable has been the most wonderful rep I have ever had the pleasure of working with throughout my life in any field of business,a pure credit to your company! Please doo not let here go anywhere! James DeYoung ....Thank you Michelle....."
We responded:
"James: Thank you for taking the time to write such a positive Google review about Michelle. We greatly appreciate your feedback! We're happy to hear that Michelle has provided you with exceptional service and has made a lasting impression on you. We understand how valuable it is to have a representative who goes above and beyond to meet your needs. We are proud to have her as a valued member of our team. Your kind words are truly appreciated, and we'll make sure to pass them along to Michelle. We believe that exceptional customer service is the cornerstone of our company, and it's customers like you who make our work so rewarding. Once again, thank you for your feedback. We look forward to continuing to serve and your insurance and financial service needs. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of chris bayer

chris bayer

September 11, 2024

5  out of  5
rating by chris bayer
"Michelle was wonderful to work with and made the process of switching car and home owners insurance super easy! Highly recommend!"
We responded:
"Chris: Thank you for taking the time to leave us a 5-star review and share your positive experience with Michelle! We are thrilled to hear that she was wonderful to work with and made the process of switching your car and home owners insurance super easy. At our office, we strive to provide excellent service and ensure a smooth transition for our valued customers. Michelle's dedication to assisting you with your insurance needs is truly appreciated, and we are delighted to hear that she exceeded your expectations. Thank you for recommending our services! Your trust and support mean a lot to us. We are here to help and look forward to serving you in the future. Bes Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Jannuary P

Jannuary P

September 11, 2024

5  out of  5
rating by Jannuary P
"Sarah and Michelle are always incredible when helping me. Sarah has answered so many questions and reminds me of upcoming events. I moved 200 miles away from the office but still prefer to go thru them due to the amazing service they provide."
We responded:
"Jannuary: Thank you for taking the time to share your wonderful experience with Sarah and Michelle! We greatly appreciate your kind words and are thrilled to hear that they have consistently provided you with incredible assistance. Sarah's dedication in promptly answering your questions and keeping you informed about upcoming events is truly commendable. We are delighted to know that you still prefer to rely on our office's exceptional service, even after moving 200 miles away. We are grateful for your continued trust and support. Please do not hesitate to reach out if you have any further questions or need assistance in the future. We look forward to serving you with the same level of excellence that you have come to expect. Best , Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Craig C

Craig C

September 11, 2024

5  out of  5
rating by Craig C
"My old agent retired and i transferred into this office. Such a seamless transition. It is not often that an office goes above and beyond and exceeds my expectations....but they did. Super helpful in explaining my policies, truly looking out for me and what best fits my needs. I have found when dealing with insurance, TRUST is a key component. And that's what I have found in Bens office...thank you so much!"
We responded:
" Craig: Thank you so much for taking the time to leave us a 5-star review on Google! We are thrilled to hear about your seamless transition to our office and how we exceeded your expectations. We strive to provide exceptional service to all our clients, and we are delighted to know that you found our team super helpful in explaining your policies and looking out for your needs. Building trust is indeed a key component when it comes to insurance, and we are honored that you have found that in our office. Your kind words mean a lot to us, and we appreciate your trust and support. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We are always here to help. Thank you once again for choosing to do business with us, and we look forward to continuing to serve you. Best , Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Layla Ferguson

Layla Ferguson

September 11, 2024

5  out of  5
rating by Layla Ferguson
"Michelle Cable was fantastic to work with! I was able to work with her thru text, phone and email to get the quotes and answers I needed! Convenient and fast service. This agency was able to give me better homeowners and car insurance policies (better coverage) with lower costs than previous agency whom I was with for 11 years as a DIAMOND preferred customer. Fantastic agency, fantastic support. Highly recommend!"
We responded:
"Layla: Thank you for taking the time to share your excellent experience with Michelle Cable and our agency. We greatly appreciate your feedback and are thrilled to hear that Michelle provided you with fantastic support throughout the process. It's wonderful to know that you found our service convenient and fast, being able to communicate with Michelle through various channels. We're also delighted that we were able to offer you better homeowners and car insurance policies, providing improved coverage at lower costs compared to your previous agency. Your recommendation means a lot to us, and we're glad that you consider our agency fantastic. We think you are pretty fantastic too! Thank you for your business. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Tom Hutt

Tom Hutt

September 11, 2024

5  out of  5
rating by Tom Hutt
"Caitlynn Smith was very knowledgably and helped us get the best price."
We responded:
"Tom: Thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your kind words about our team member, Caitlynn. We're thrilled to hear that she was knowledgeable and able to assist you in getting the best price. We strive to provide exceptional service and ensure that our customers receive the best possible value. We're glad Caitlynn was able to deliver on that promise for you. We'll make sure to pass along your feedback to her and recognize her for her outstanding work. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help! Thank you once again for choosing to work with us. We truly appreciate your business and look forward to serving you again in the future. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Caitlynn Jones

Caitlynn Jones

September 10, 2024

5  out of  5
rating by Caitlynn Jones
"Moved from KY to MI and transferred all of my policies to Ben's office, everyone was super nice and informative, I will never go anywhere else! I felt like they weren't just selling me a product but actually advising me on what coverage would fit myself and my family's needs."
We responded:
"Caitlyn: Thank you so much for taking the time to share your positive experience with our office! We're thrilled to hear that our team was able to provide you with exceptional service during your move from KY to MI. The team takes pride in going beyond simply selling insurance policies. Our goal is to understand your unique needs and provide you with tailored coverage that suits you and your family. It's fantastic to know that you felt our team genuinely cared about advising you on the most suitable options. Auto, Home, Life, commercial, and other financial services. Your kind words are truly appreciated, and we're honored to have earned your trust. Should you ever require any further assistance or have any questions, please don't hesitate to reach out. We're always here to help! Thank you again for choosing our office. We look forward to serving you in the future. Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Elizabeth Bentley

Elizabeth Bentley

September 10, 2024

5  out of  5
rating by Elizabeth Bentley
"Really great experience! Everyone is always super helpful and friendly. Michelle is awesome!"
We responded:
" Elizabeth: Thank you for your fantastic review! We're thrilled to hear that you had a really great experience with us. Our team prides themselves on being helpful and friendly, and we'll be sure to pass along your compliments to Michelle. We appreciate your support and hope to assist you again soon! Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Profile photo of Caitlin Cable

Caitlin Cable

September 7, 2024

5  out of  5
rating by Caitlin Cable
"Loved the experience with Michelle Cable. Very nice and demure."
We responded:
"Thank you Caitlin. So glad your experience with Michelle was positive. Sharing really helps others understand that we are passionate about helping people. We are glad you can help get the word out. Helping others save money and get the coverage that makes sense is what we do. Auto, Home, Commercial and more. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com"