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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Mullholand

July 18, 2024

5  out of  5 rating by Kevin Mullholand
"Annette from the office of Ben Torres is absolutely amazing. I have worked with her for years and I refuse to go anywhere else because of her. Top notch service anytime I need something. Highly, highly recommend"
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Marc Leavell

July 17, 2024

5  out of  5 rating by Marc Leavell
"Annette and the rest of the staff helpful, friendly and(Annette) pointed me in the right direction for a refinance 4 years ago thank you"
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Chris Kurniawan

July 16, 2024

5  out of  5 rating by Chris Kurniawan
"My family and I have been a customer of Ben for multiple years. He has been exceptionally supportive with our insurance needs. I've had no complaints over the years as Ben tries to do everything possible to help us get the best rates. Highly recommended!"
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julie struble

July 14, 2024

5  out of  5 rating by julie struble
"Michelle was an absolute dream to work with! She knew exactly what I needed and almost didn't need anything from me at all! She researched and was able to find what discounts might apply to me. I truly appreciate her help in the seamless move from another company!"
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Jess Davidsen

June 24, 2024

5  out of  5 rating by Jess Davidsen
"Wow!! If you want Down Home Service, served with soft spoken kind voices...this is the place for you. Each and every person in this office treats you like family. They are always highly responsive and quick with every request. Great rates and can do attitude. Highest recommendation!!"
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Angie Ardis

May 12, 2024

5  out of  5 rating by Angie Ardis
"Everyone in the Monroe office is friendly, helpful, and knowledgeable. We had some complicated changes to our life, renters, and car insurance. It needed to happen, and they were right on top of everything. There are a lot of choices in State Farm; this is the office you should choose."
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Sara Bushek

April 2, 2024

5  out of  5 rating by Sara Bushek
"I everyone is so friendly and helpful, always looking to get you the best prices!"
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Travis Drummonds

March 8, 2024

5  out of  5 rating by Travis Drummonds
"They always explain what is what and always have what documents I need to walk in and get"
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Jennifer East - Rardon

December 31, 2023

5  out of  5 rating by Jennifer East - Rardon
"We will never go anywhere else! Their professionalism and customer service is unbeatable. Annette is always great. She is prompt, friendly, and always works with us to get the best rates!"
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Chrystal B

December 7, 2023

2  out of  5 rating by Chrystal B
"Very expensive"
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Marc Giant

November 13, 2023

5  out of  5 rating by Marc Giant
"Michelle was extremely kind, quick and very helpful. And saved me some money. Five stars hands down!!!!"
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Paul Boslet

October 13, 2023

1  out of  5 rating by Paul Boslet
"I recently canceled all of my policies and was able to save over $300 per month through AAA. I called their office three times to try to get them to find a better rate and was told, "it is what it is." (paraphrase) Now they won't refund the money they took from my account after I canceled. We were only covered 3 days after the withdrawal. It's been a month and a half and we still don't have our full refund. I've filed a complaint through BBB at this point. I'd advise anyone looking for insurance to shop elsewhere. Such a shame."
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Guang Huang

September 22, 2023

5  out of  5 rating by Guang Huang
"Annette is always very responsive. Good customer service!"
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Jeff Scheel

July 20, 2023

5  out of  5 rating by Jeff Scheel
"A friendly and very helpful team!"
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Cole Mullins

June 1, 2023

5  out of  5 rating by Cole Mullins
"Annette could have not been more helpful! She was always available to answer questions and help any way she could!"
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Marissa Jackson

May 19, 2023

5  out of  5 rating by Marissa Jackson
"Great customer service!! Sarah is always very helpful and friendly!"
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Bailey Smith

April 4, 2023

5  out of  5 rating by Bailey Smith
"Annette is always very responsive and was able to get a much better rate than our other insurance company. Great customer service and was awesome to work with!"
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Anthony Wilkes

March 1, 2023

5  out of  5 rating by Anthony Wilkes
"Annette was very nice and helped us out a lot she gets a 10/10!!!"
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Artiff

February 15, 2023

5  out of  5 rating by Artiff
"Very friendly & work hard towards gett you the best rates around their package deals are great I recommend you come on down to your Monroe county state farm & get the best rates & very friendly people"
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carolyn hall

February 15, 2023

5  out of  5 rating by carolyn hall
"Everyone in the office has a great personality."
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Demetrike Wells-O’Brien

February 8, 2023

5  out of  5 rating by Demetrike Wells-O’Brien
"I highly recommend this office and team! They are truly passionate about helping and educating their clients."
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MC SG

December 17, 2022

5  out of  5 rating by MC SG
"Great service!"
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Janine DeGroat

December 2, 2022

5  out of  5 rating by Janine DeGroat
"Excellent customer service! Communication is great as well. All of my questions were answered and if I did not understand something , it was explained to me well."
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FAT BOI

November 1, 2022

5  out of  5 rating by FAT BOI
"Great service and even greater people."
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Mike Lymond

October 18, 2022

5  out of  5 rating by Mike Lymond
"Bottom line is these folks care and go the extra mile to help you as a consumer get the best rates. Are they the cheapest? No, however the few extra dollars is very reasonable for the amazing service and kindness you get when dealing with them. I for one am super happy I went with Ben Torres State Farm. Give them a call , you can see for yourself what great customer service sounds like."