State Farm® Insurance Agent Ben Torres
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Anna Johnson
June 30, 2026
5
out of
5
rating by Anna Johnson
"State Farm provides excellent customer service. The staff are helpful and offer guidance tailored to my insurance needs. Thank you!"
SteWordSee
June 21, 2026
5
out of
5
rating by SteWordSee
"Annette was able to beat AAA for me with a stellar quote on 2 vehicles, one full coverage, and the other PLPD, coupled with renters, and the plpd policy is for my 20 yr old son with an accident and a speeding ticket in that last 5 years. She beat AAA by close to $70 per month. My son has to use the drive safe app, but that's par for the course. Grow up, or COMPLETELY pay your own way! Thank you Annette for your diligence, kindness, respect, and ultimately, the rate you locked in for me!!!"
We responded:
"Hi SteWordSee:
Thanks a ton for the 5-star review! Annette is going to appreciate hearing this—she really does put in the time to get things right.
We’re big on building a plan that helps the whole household, not just chasing the lowest number. Saving money matters (and beating a competitor by about $70/month is a win), but having an agent/team you can actually reach and trust matters too. That’s why our office works together to make sure your auto insurance and renters insurance fit your situation—especially with multiple vehicles and a young driver on the policy.
Thanks again for choosing Ben Torres State Farm—we truly love taking care of our customers.
With appreciation,
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
117 N 1St St Ste 10 Ann Arbor MI 48104 734 929 6171 BenTorresAgent.comBenTorresAgent.com
"
Sharon Williams
June 7, 2026
5
out of
5
rating by Sharon Williams
"I recently decided to research comparable insurance agencies, and I have been very impressed by the quick response from the Ben Torres team.
In particular, I want to commend Annette for her assistance. I work long hours, and she was incredibly accommodating of my schedule. She was professional and patient as she walked me thought designing comparable coverage options that ultimately cost less than my expiring policy.
Thank you for the excellent service."
We responded:
"
Hi Sharon, thank you for the 5-star review and for giving Ben Torres State Farm the opportunity to earn your business. We’re glad our team’s quick response stood out, and it means a lot to hear you felt the service was truly personalized.
Annette will really appreciate your kind words. She’s great at working around busy schedules and taking the time to walk through coverage details in plain language—so you can compare options confidently and find the right protection at a better price. Our agency works as a team to deliver the best service we can, whether you’re reviewing auto insurance, home insurance, renters insurance, life insurance, or financial services.
We love our customers, and we’re grateful you trusted us to help design coverage that fits your needs.
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
117 N 1St St Ste 10 Ann Arbor MI 48104 734 929 6171 BenTorresAgent.comBenTorresAgent.com
"
Coty Lately
May 29, 2026
5
out of
5
rating by Coty Lately
"I've been with Ben Torres State Farm in Monroe for about a decade. Best prices and sweetest customer service ever!! She bundled my auto, renters, and life insurance and it's actually really affordable! Highly recommended 👌"
We responded:
"Hi Coty, thank you for the 5-star review and for being with Ben Torres State Farm in Monroe for about a decade! We truly appreciate your loyalty and we’re so glad you’ve had such a great experience with our customer service.
Bundling your auto insurance, renters insurance, and life insurance is one of the best ways to find savings, and I’m glad our team helped put together an affordable plan that fits what you need. We work together every day to provide fast quotes, clear answers, and reliable support—because we love our customers and want you to feel taken care of at every step. Thanks again for the recommendation!
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
117 N 1St St Ste 10 Ann Arbor MI 48104 734 929 6171 BenTorresAgent.comBenTorresAgent.com
"
Brooke Klug
May 26, 2026
5
out of
5
rating by Brooke Klug
"Very helpful and kind. Answers questions promptly. Been with them since I was a teenager, then moved over to my own plan once I became of age to do so. Also has affordable plans."
We responded:
"Hi Brook, thank you for the 5-star review—and especially thank you for being with us since you were a teenager. We’re truly grateful for your long-time loyalty and for sticking with Ben Torres State Farm as you transitioned onto your own policy ⭐
I’m glad our team has been helpful, kind, and quick to answer your questions. As a local State Farm agency with strong ties to the community, we work together to make insurance straightforward and affordable—whether it’s auto insurance, home insurance, life insurance, or financial services. We love our customers, and we appreciate you trusting us through all these stages of life!
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
117 N 1St St Ste 10 Ann Arbor MI 48104 734 929 6171 BenTorresAgent.comBenTorresAgent.com
"
Marlene Woodruff
May 18, 2026
5
out of
5
rating by Marlene Woodruff
"Always get professional and friendly service at Ben Torres State Farm. Annette Brandon is amazing and goes above and beyond to assist clients."
We responded:
"Hi Marlene,
Thank you for the 5-star review! We’re grateful you continue to choose Ben Torres State Farm and that you consistently receive friendly, professional help. Annette Brandon will love hearing your shoutout—she truly cares and always goes the extra mile.
Our whole team works together to make sure our customers are taken care of, from auto insurance and home insurance to life insurance and financial services. We love our customers and appreciate your trust in our agency!
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
117 N 1St St Ste 10 Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com BenTorresAgent.com
"
K White
May 8, 2026
5
out of
5
rating by K White
"Ben Torres-State Farm location has been my insurance provider for several years now, and my experience has been nothing less than superb with every agent I have encountered! Thank you all for being so efficient in the work you do and the service you provide!"
We responded:
"Hi K White,
Thank you for the 5-star review and for being with Ben Torres State Farm for several years! It means a lot to hear that every team member you’ve worked with has delivered a superb experience. We take pride in being efficient, dependable, and easy to reach—because great customer service is just as important as great coverage.
Our people works together to help with auto insurance, home insurance, life insurance, and financial services, and we truly love taking care of our customers—both new and long-term. Thanks again for your trust!
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
117 N 1St St Ste 10 Ann Arbor MI 48104 734 929 6171 BenTorresAgent.comBenTorresAgent.com
"
Aaron
April 24, 2026
5
out of
5
rating by Aaron
"Ben Torres State Farm has been my insurance agent for the last several years and will be for years to come. The entire staff is highly professional, friendly and easy to work with. Jake, in particular, has been extremely helpful with policy changes. Last year when a deer broadsided my vehicle, I was very satisfied with the claim service. If you are looking for a new insurance agent, I would recommend giving them a call!"
We responded:
"Hi Aaron:
Tthank you for the kind words and for trusting Ben Torres State Farm for the past several years! We really appreciate your loyalty and we’re glad our entire team has been professional, friendly, and easy to work with. I’ll be sure to pass along your kind words to Jake—he does a great job making policy changes smooth and stress-free.
We’re also happy to hear you were satisfied with the auto insurance claim service after your deer accident. Our team works together to support our customers from start to finish—quotes, coverage reviews, policy updates, and claims—across auto insurance, home insurance, life insurance, and financial services. We love our customers and thank you again for the recommendation!
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
117 N 1St St Ste 10 Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Brianna Gamble
April 23, 2026
5
out of
5
rating by Brianna Gamble
"Jake Taylor is one of the most pleasant people I’ve had the chance to talk to. He was very helpful with everything i needed and very quick to respond with questions, I’d recommend him to everyone!"
We responded:
"Hi Brianna, thank you for the 5-star review! We’re excited to hear how great it was working with Jake Taylor—he takes pride in being easy to talk to, quick to respond, and truly helpful from start to finish.
Our State Farm team works together to make insurance simple and stress-free, whether you need help with auto insurance, home insurance, life insurance, or financial services. We love our customers and really appreciate you recommending Jake and our agency
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
brayden lee (spork)
April 23, 2026
5
out of
5
rating by brayden lee (spork)
"I had a great experience with a young man named Jake taylor. He was very thorough and patient with me through the whole process. I highly recommend coming here!"
We responded:
"Hi Brayden, thank you for the 5-star review! We’re glad you had a great experience with Jake Taylor and that he was thorough and patient throughout the process. Our State Farm team works together to provide clear explanations, responsive communication, and the best service possible—whether you’re reviewing auto insurance, home insurance, life insurance, or financial services.
We truly love our customers and appreciate your recommendation. Thanks for choosing us for your Insurance and financial Services needs.
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Nancy Brenton
April 22, 2026
5
out of
5
rating by Nancy Brenton
"We've had State Farm Ins for auto and home for over 50 years and have always had outstanding service. Today was no differenct when I called the office, Jake was friendly, professional and resolved my issue in seconds. Thanks."
We responded:
"Hi Nancy, thank you for the wonderful 5-star review and for trusting State Farm for your auto insurance and home insurance for over 50 years—that loyalty truly means a lot. We’re so glad Jake was able to jump in right away, keep things friendly and professional, and get your issue handled quickly.
Our office works as a team to deliver fast, reliable customer service and helpful guidance across auto, home, life insurance, and financial services. We love our customers and appreciate the opportunity to keep earning your business year after year.
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Jackson Steffen
April 17, 2026
5
out of
5
rating by Jackson Steffen
"Jake was extremely helpful!"
We responded:
"Hey Jacson—thanks for the 5-star review! Jake will be glad to hear he could help.
Our local State Farm team loves making things simple, whether you need an auto insurance quote, home insurance, life insurance, or help with financial services. We really appreciate both our new customers and our long-term customers—thanks for choosing us.
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com"
Jane Walling
April 16, 2026
5
out of
5
rating by Jane Walling
"Jake Taylor did a tremendous job of quickly getting me a quote and insurance for my new car. I appreciate his and the rest of the staff’s professionalism."
We responded:
"Hi Jane, thank you for the 5-star review! We’re glad Jake was able to quickly provide an auto insurance quote and get your new car insurance coverage set up right away. As a local State Farm insurance agency, our team works together to deliver professional, responsive service and make coverage easy to understand.
We offer auto insurance, home insurance, life insurance, and financial services—and we truly love helping people, whether you’re a new customer or someone who’s been with us for years. Thank you again for choosing our agency!
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Haley Elandt
April 2, 2026
5
out of
5
rating by Haley Elandt
"Jake Taylor is phenomenal at what he does! He is so knowledgeable and helpful. I would definitely recommend him to anyone!"
We responded:
"Hi Haley, thank you for the kind words and the recommendation! I’m happy to hear Jake made the process easy, kept things professional and friendly, and helped you lock in a great rate.
Our agency works as a team to make sure every customer gets the best value and the right coverage. Glad to help our people with auto insurance, home insurance, renters insurance, or life insurance . We truly love serving both our new customers and the long-term customers who continue to trust us year after year.
Thank you.
Ben
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Ava Wicke
April 2, 2026
5
out of
5
rating by Ava Wicke
"Jake helped me out, he was very professional and super friendly. Got me the best deal out there, I would highly recommend him."
We responded:
"Hi Ava, thank you for the 5-star review! We’re so glad to hear Jake provided professional, friendly service and helped you find the best deal and the right coverage. Our insurance team works together to deliver responsive support and personalized options—whether you’re looking for auto insurance, home insurance, life insurance, or bundling policies to save.
We truly love helping both our new customers and our long-term customers, and we appreciate your recommendation. Thanks again for choosing our agency!
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Brenden Gebbink
February 24, 2026
5
out of
5
rating by Brenden Gebbink
"Ben is the most intelligent agent around and has a very good team! Thank you for all you've helped me with, Ben!"
We responded:
"Thank you, Brenden. Your kind works are appreciated as we strive to be advisors to our customers and leaders amongst our peers. Helping the public with Home, Auto, Life, Commercial and financial services is our passion, helping others in the industry and keeping up with continuing education and the latest trends and changes keep us sharp and relevant. Sharing that knowledge is our privilege. Count on us to continue to strive to meet this standard of excellence every day.
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com"
faith lynch
February 21, 2026
5
out of
5
rating by faith lynch
"Love this insurance firm! Bundling is so cheap the the people are always so nice❤️I appreciate you guys thank you!"
We responded:
"Hi Faith,
Thank you so much for your kind words and fantastic 5-star review! We’re thrilled to hear that you found a great price through bundling — we always strive to balance coverage with cost to provide the best value for our clients. Helping people protect what matters most is truly our passion, and your appreciation means the world to us.
We’re grateful for your referrals and continued support as we grow to serve our community with trusted insurance solutions. If you ever have questions or need assistance, we’re here to help!
Thanks again,
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com"
Pennie Iott
February 10, 2026
5
out of
5
rating by Pennie Iott
"Easy swith over! Thanks so much"
We responded:
"Thank you, Pennie! So glad we were able to help you. It was good to meet you in person. Glad we are such #goodneighbor(s). We look forward to helping you any way we can.
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com"
Polo Valencia
December 24, 2025
3
out of
5
rating by Polo Valencia
"Didn't meet my insurance needs!"
We responded:
"Polo, thank you for reaching out. We do always try to meet the needs of all our customers whenever possible. I cannot find a record of your name at either of our locations. Perhaps you were with a different agency, perhaps this is not your full name. Either way, please feel free to reach out to me personally to let us know how we could have improved our service. We value our customers and like to hear how we can improve. Thank you for giving us a chance and I look forward to helping you any way we can.
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
E. B. Snodgrass
December 13, 2025
4
out of
5
rating by E. B. Snodgrass
"I have used this location for over 20 years and 3 owners. While I only use it for my life insurance now, I have used it for home and auto. It is the friendly service by people who have worked there for years that keep me using this location even though I don't live in Monroe anymore.
The only downside is that it doesn't have any weekend hours."
We responded:
"Hi E.B. Thank you for your loyal support over the past 20 years and for sharing your experience with our Monroe State Farm location! We truly value your trust in us for your life insurance, and other needs in the past. Our dedicated team works collaboratively to provide friendly, knowledgeable service that keeps our clients coming back. While we understand the importance of weekend hours, please know we have an after-hours team on standby and are available to assist with weekend responses as needed to ensure you get the support you deserve. We will continue to work hard to earn that 5th star. We appreciate your feedback and are always striving to improve our customer service experience. #StateFarm #LifeInsurance #HomeInsurance #AutoInsurance #CustomerService #Teamwork #AfterHoursSupport"
Adelena Masterson
September 26, 2025
5
out of
5
rating by Adelena Masterson
"Annette was great, she was very patient with me & helped answer any questions I had giving me the best option for insurance!"
We responded:
"Thank you so much for your fantastic 5-star review, Adelena Masterson! 🌟 We're proud that Annette provided you with patient, attentive service and helped answer all your questions to find the best insurance options tailored to your needs. At Ben Torres State Farm Agency, we’re committed to delivering personalized insurance solutions, whether it’s auto insurance, home insurance, or bundled coverage. If anyone is searching for trusted insurance agents who prioritize customer satisfaction and expert guidance, we're here to help! Thanks again for your kind words! 🙌 #StateFarmInsurance #AutoInsurance #HomeInsurance #PersonalizedCoverage #CustomerService #InsuranceExperts #BenTorresStateFarm
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Chelsy
August 25, 2025
5
out of
5
rating by Chelsy
"I would just love to say how amazing Caitlyn is, she literally rocks!! She made it so easy and straightforward with all options available choosing my insurance plan. I've always had a positive experience when working with State Farm 👍✨️"
We responded:
"Hi Chelsy, thank you so much for your fantastic 5-star review! We're thrilled to hear that Caitlyn provided you with an easy and straightforward experience while helping you choose the best insurance plan. At Ben Torres State Farm, our dedicated team works together to deliver exceptional customer service and personalized insurance solutions tailored to your needs. Your positive feedback motivates us to continue providing the highest quality service. Thanks again for trusting State Farm for your insurance needs! #StateFarm #CustomerService #InsuranceExperts #Teamwork #InsuranceMadeEasy
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Henning Falster
August 15, 2025
5
out of
5
rating by Henning Falster
"I highly recommend this agency. Michelle Cable delivers exemplary service and has been wonderful to work with. She consistently followed up when there was an issue with the Underwriter."
We responded:
"Thank you, Henning Falster, for your 5-star review of Ben Torres State Farm Agency! We're thrilled to hear that Michelle Cable provided you with exemplary insurance service and outstanding support. At Ben Torres State Farm, we pride ourselves on delivering personalized customer care and proactive follow-up to resolve underwriting issues promptly. Your recommendation means a lot to us as we strive to be the top choice for auto, home, and life insurance in the community. Thank you for trusting our team for your insurance needs and letting others know your positive experience! #StateFarm #InsuranceAgency #CustomerService #BenTorresStateFarm #AutoInsurance #HomeInsurance #LifeInsurance
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Lisa Seely
August 7, 2025
5
out of
5
rating by Lisa Seely
"Annette was absolutely fantastic to work with. She helped find the right coverage for me and my husband for both our house and autos"
We responded:
"We are so happy to see your kind words in your review, Lisa! 🌟 We’re thrilled to hear that Annette provided fantastic service and helped you and your husband find the perfect coverage for both your home and auto insurance needs. At The Ben Torres Agency, we specialize in personalized insurance solutions that protect what matters most to you. If anyone is looking for expert guidance in home insurance, auto insurance, or bundled insurance policies, Annette and our team are here to help! Thanks again for your trust and support! 🙌🏡🚗 #HomeInsurance #AutoInsurance #BundledInsurance #PersonalizedCoverage #CustomerService #InsuranceExperts #ClientSatisfaction
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"
Michael Flatau
July 11, 2025
5
out of
5
rating by Michael Flatau
"Transitioned insurance with SF from one state to the other, smooth process, appreciate the effort from Caitlyn & team. Excited to be in MI!"
We responded:
"Thank you so much for your fantastic 5-star review, Michael! 🌟 We’re delighted to hear that your insurance transition with Ben Torres State Farm Agency was smooth and hassle-free. Caitlyn and our dedicated team always strive to provide seamless service and expert support during moves, ensuring your coverage stays strong no matter where life takes you. Welcome to Michigan! When you are ready we can help you with what ever else you might need. If anyone is looking for reliable insurance solutions, expert guidance, and exceptional customer service, we’re here to help! Thanks again for your trust and kind words! 🙌🏡 #StateFarmInsurance #InsuranceTransition #HomeInsurance #AutoInsurance #CustomerService #SeamlessCoverage #MichiganInsurance #InsuranceExperts
Ben Torres ChFC, Agent
5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com
118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com
"