State Farm® Insurance Agent Ben Torres
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Paige Cadwallader
April 14, 2025
1
out of
5
rating by Paige Cadwallader
"Couldn’t even get an accurate quote. Representative who took my call had no clue what she was talking about and also barely took any information. How can you give an accurate quote without even knowing my driving history or my husbands information? Also trying to tell me I don’t have to list my husband on my policy as a driver and if he gets in an accident in my vehicle it will be covered through them— even if he’s not listen on the policy she said it’s fine. Seemed to suspicious considering every other insurance company has said the opposite. Not willing to take the chance and something happening then them telling me it’s not covered because he was driving. We’ll see if I can get in contact with someone different for an accurate quote and some information."
We responded:
"Paige, Thank you for taking the time to share your experience with us. We genuinely regret that you did not receive the level of service you expected, and we understand how frustrating it can be when important details are not communicated. At our agency, we pride ourselves on treating all our customers with the utmost respect and professionalism. Our agents are trained and licensed to provide accurate information and guidance, and we take your feedback seriously. We are committed to ensuring that our clients have a clear understanding of their coverage options, and we apologize for any confusion there was regarding your quote. As requested, a different team member will reach out to you directly to discuss your concerns further and to see if we can provide you with the accurate information and service you deserve. Thank you for your patience, and we look forward to the opportunity to assist you better. Best regards, Ben Torres ChFC Agent "
Bryan Springer
March 28, 2025
5
out of
5
rating by Bryan Springer
"Was so easy to get a great rate on my home, this team made it easy to get the coverage I needed!"
We responded:
"Thank you so much for your fantastic 5-star review, Bryan! 🌟 We’re thrilled to hear that you found it easy to secure a great rate on your home insurance and that our team provided you with the coverage you needed. At Ben Torres State Farm we specialize in offering personalized insurance solutions and exceptional customer service to ensure our clients feel supported every step of the way. If anyone is looking for affordable home insurance rates and expert guidance, we’re here to help! Thanks again for your kind words! 🙌🏡 #HomeInsurance #GreatRates #CustomerService #InsuranceSolutions #AffordableCoverage #ClientSatisfaction #InsuranceExperts Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Matt Little
March 26, 2025
4
out of
5
rating by Matt Little
"My experience with this agency has improved tremendously and Caitlynn has been of great assistance and timely in her responses. Overall I am satisfied with being a customer with this agency!"
We responded:
"Matt : Thank you for the stars and your thoughtful review! 🌟 We're so glad to hear that your experience with our agency has improved tremendously and that Caitlynn provided you with great assistance and timely responses. Hopefully we can earn that 5th Star. We are committed to delivering exceptional customer service and support to ensure our clients feel valued and informed. Your satisfaction is important to us, and we appreciate your trust in our agency! If anyone is looking for reliable assistance and personalized service in insurance and financial services, we’re here to help! 🙌 Thanks again for your feedback! 💖 #CustomerSatisfaction #ExceptionalService #TimelyResponses #ClientSupport #PersonalizedService #AgencyExperts #HappyCustomers Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Jasmie Robinson
March 14, 2025
5
out of
5
rating by Jasmie Robinson
"Caitlynn Smith is the BEST! Saved me so much money and I will refer everyone I know to her!"
We responded:
"Thank you so much for your amazing 5-star review! 🌟 We're thrilled to hear that Caitlynn Smith provided you with exceptional service and helped you save money. At the Ben Torres Agency, our mission is to deliver top-notch customer support and unbeatable value to all our clients. Your referrals mean the world to us, and we appreciate you spreading the word about our services! If anyone needs advice, personalized solutions, or assistance with budgeting and saving, we’re here to help. Thanks again for your kind words and support! #CustomerSatisfaction #BestService #SavingsExpert #FinancialConsulting #ExpertAdvice #PersonalFinance #MoneySavingTips #ClientReferrals Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Chris Banks
January 23, 2025
5
out of
5
rating by Chris Banks
"I’m a young 20 year old that was looking for car insurance and it was difficult at first because I never had “grown up bills” before but with the help of Caitlynn Smith she made it so easy and she was very helpful throughout the whole process she for sure deserves a 5 star rating"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Tory Boudrie
January 17, 2025
5
out of
5
rating by Tory Boudrie
"My bank account was recently hacked and I had a few automated withdrawals being taken out. I got in touch with Annette to see about my account with State Farm and what I could do because my bank account is currently frozen and I didn’t want to over draft on anything when it did become available again. While also waiting for my money to be returned. Annette was so helpful and reassuring on what was available to me! I’ve been a customer with this office for over 15 years and wouldn’t think of ever leaving here!! They are always looking out for me and my best interest Annette made me feel so much better when I have been so stressed in this awful event that has happened. I’m so thankful for her!"
We responded:
"Thank you for your feedback! 🌟 We're truly sorry to hear about your recent experience with your bank account, but we're happy to know that Annette was able to provide you with the support and reassurance you needed during such a stressful time. 💖 At our office, we are passionate about helping our clients navigate challenges and ensuring that you feel supported every step of the way. Your trust over the past 15 years means the world to us, and we’re committed to looking out for your best interests. 🙌 If there's anything else we can do for you, please don’t hesitate to reach out! 😊 Ben 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com"
Drew Tocco
January 8, 2025
5
out of
5
rating by Drew Tocco
"I had the pleasure of working with Caitlynn Smith for my insurance needs. She was able to provide excellent customer service and gave me confidence while setting up my HOI as a first time homebuyer and Auto insurance. I would highly recommend to family and friends."
We responded:
"🌟 Thank you for the fantastic 5-star review, Drew! We're so glad to hear that Caitlynn provided you with excellent customer service and guidance for your Homeowners and Auto Insurance as a first-time homebuyer. Your trust and recommendations mean the world to us! If you or your loved ones need assistance in the future, we’re here to help. Welcome to the Ben Torres Agency family! 🏡🚗✨ #CustomerExperience #BenTorresAgent"
Daniel Norris
December 16, 2024
5
out of
5
rating by Daniel Norris
"Had paperwork ready help out lower price thank you 😊 🙏 😇"
We responded:
"🌟 Thank you so much for your 5-star review, Daniel! We’re thrilled to hear that our team was able to assist you effectively and help lower your costs. Your satisfaction is our priority, and we look forward to serving you again in the future! If you need anything else, don’t hesitate to reach out. 🙌✨ #CustomerAppreciation #BenTorresAgent #GoodNeghbor #StateFarm "
Tom Koenig
December 10, 2024
5
out of
5
rating by Tom Koenig
"I recently visited this agency to price out insurance for my daughters car. I was greeted by Caitlynn Smith and was made at home in her office. She did an outstanding job going through what my daughter currently has and offered options to what she should have for coverage. During the entire visit Caitlynn was professional and made me feel comfortable. After the visit I encourage my daughter to transfer her current insurance to Ben Torres office and deal with Caitlynn in which she did. I would recommend this office to anyone looking for knowledgeable agents"
We responded:
"🌟 Thank you so much for your wonderful review, Tom! We're happy to hear about your positive experience with Caitlynn. It's our goal to make every customer feel at home while providing the best insurance options available. We're delighted that your daughter decided to transfer her insurance to our agency, and we truly appreciate your recommendation! If you or your family ever need assistance in the future, don’t hesitate to reach out. Welcome to the Ben Torres Agency! 🚗💙 #CustomerSatisfaction #InsuranceExperts"
Mary Ann Wojack
December 9, 2024
5
out of
5
rating by Mary Ann Wojack
"Changing insurance companies is not an easy process. This time it was. Working with Annette made the transition smooth and without difficulties. From my first phone call to the last one, she worked efficiently and timely and provided me with better rates. She knew how to get the job done."
We responded:
"🌟 Thank you so much for your wonderful review, Marry Ann! We’re thrilled to hear that Annette made your transition to a new insurance company such a smooth experience. At Ben Torres Agency, we strive to provide exceptional service and find the best rates for our clients. Your feedback means the world to us, and we’ll be sure to pass along your kind words to Annette. If you ever need assistance in the future, don’t hesitate to reach out! 😊✨ #weloveourcustomers #BenTorresAgent #InsuranceMadeEasy"
Kaitlin Belcher
November 13, 2024
5
out of
5
rating by Kaitlin Belcher
"Absolutely amazing and friendly"
We responded:
"Hi Kaitlin! 🌟 Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us. Our team strives to provide a friendly and supportive atmosphere for all our clients. If there's anything else we can do for you, feel free to reach out. We look forward to working with you again! 😊✨ #Grateful #ClientLove Ben 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Wendy Hughes
November 7, 2024
5
out of
5
rating by Wendy Hughes
"Michelle C. made switching our insurance from Texas to Michigan so simply. I was stressed just from the thought of transferring everything and getting home owners insurance. She made it an easy transition. Everyone in the office was so kind and helpful. We definitely made a good choice. Highly recommend this office."
We responded:
"🌟 Thank you so much for your wonderful review, Wendy! We're thrilled to hear that you had such a positive experience with our team, especially with the transition from Texas to Michigan. Making insurance simple and stress-free is our top priority, and it's great to know that we were able to help you every step of the way. We appreciate your kind words and your recommendation! If you ever need anything else, don’t hesitate to reach out. Welcome to the Ben Torres Agency family! 🏡✨ #CustomerAppreciation #BenTorresAgency Ben 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
S. B.
October 31, 2024
5
out of
5
rating by S. B.
"Liz was very helpful. Thank you."
We responded:
"S.B. Thank you for your kind words and taking the time to post! We're so glad to hear that Liz was able to assist you. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here for you! 😊✨ #BenTorresAgency #CustomerService Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Deana Mentel
October 31, 2024
5
out of
5
rating by Deana Mentel
"I had the pleasure of talking to Annette Brandon many times and she has been such a delight to deal with . She takes her time in answering questions and gets back to you promptly. She’s a great asset to State Farm !"
We responded:
"Deana: 🌟 Thank you so much for your wonderful review! We're happy to hear about your positive experience with Annette. She truly goes above and beyond for our customers, and it's great to know that her dedication and promptness made a difference for you. We appreciate your kind words and are here to assist you anytime! 😊🏆 #BenTorresAgency #StateFarm #CustomerAppreciation Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Josh Hatcher
October 25, 2024
5
out of
5
rating by Josh Hatcher
"Annette Brandon provided exceptional service! She was attentive, professional, and went above and beyond to meet mine and my wife's needs. Her expertise and dedication made the entire experience seamless and enjoyable. Highly recommend!"
We responded:
"Thank you so much for letting us know! Annette and the rest of the team work hard to provide all of our customers with exceptional service. Glad you and your wife had a positive interaction. Her dedication and expertise truly make a difference, and we’re glad you had a seamless and enjoyable experience. We appreciate your recommendation and look forward to serving you again in the future! Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Shannon Hatcher
October 25, 2024
5
out of
5
rating by Shannon Hatcher
"I had the pleasure of working with Annette Brandon, and I can confidently say the sets the gold standard in customer service. From our first interaction, Annette was warm, attentive, and genuinely invested in ensuring I had the best experience. She listened carefully to my needs, offered thoughtful suggestions, and went above and beyond to address any concerns I had. Annette's knowledge and dedication to her work are evident, but it's her compassionate approach and unwavering commitment to her customer satisfaction that truly set her apart."
We responded:
"Thank you so much for review and letting others know about your positive experience with Annette Brandon. She truly embodies our commitment to exceptional customer service, and it's heartwarming to know that her warmth and dedication made such a difference for you. We'll be sure to pass along your kind words to her. Your satisfaction is our top priority, and we look forward to serving you again in the future! Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Lynn Eagle
October 24, 2024
5
out of
5
rating by Lynn Eagle
"Would highly recommend this company. I switched over last year and we are very happy we did. Annette made the transition so smoothly and also saved us money. She has always answered my calls in a timely manner. She is the reason we switched over because of the option’s and the explanation of the different policies. Thanks to her everything we have is insured through Ben Torres State Farm insurance."
We responded:
" Lynn: We’re happy to hear that Annette was able to make your transition smooth and help you save money. It's always our goal to provide excellent service and clear explanations of our policies. We’re grateful to have you as part of the Ben Torres State Farm family! We will be here when you need us, jus let us know. Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Ann B
October 23, 2024
5
out of
5
rating by Ann B
"Ben's office is amazing. Any time I need assistance Annette helps me out. She is awesome"
We responded:
"Ann: Thank you so much for your wonderful review! We're thrilled to hear that you have such a positive experience with Annette. She truly is a valuable member of our team, and we appreciate your kind words. If you ever need anything else, don’t hesitate to let us know. Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Mark and Kim Fleszar
October 23, 2024
5
out of
5
rating by Mark and Kim Fleszar
"We had a terrible situation with a car accident and Michelle was amazing with helping us walk through so many issues. We moved out of the area and now love on the other side of the state and chose to stay with State Farm in Monroe because of the support and personal attention that we've had for the past 25+ years. Thank you Ben Torres State Farm Monroe!"
We responded:
"Mark and Kim, Thank you so much for your kind words and for taking the time to share your experience. We're glad to hear that Michelle was able to support you during such a challenging time. It's wonderful to know that you've chosen to stay with us at Ben Torres State Farm, even from a distance. Your loyalty over the past 25+ years means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. We're here for you! Best, Ben Ben Torres ChFC, Agent 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurnace.com 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com "
Nate Bruce
October 20, 2024
5
out of
5
rating by Nate Bruce
"Annette Brandon helped us tremendously by helping us find the best insurance options for our growing family. Would definitely recommend."
We responded:
"Nate: Thank you so much for your wonderful review! We're so glad to hear that Michelle was able to provide you with the convenient and fast service you needed. It's always our goal to ensure our clients receive the best coverage at the best rates. Your recommendation means a lot to us, and we’re glad to have you as part of our agency family! If you ever need anything else, don’t hesitate to reach out. Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 "
Emily Benitez
October 17, 2024
5
out of
5
rating by Emily Benitez
"Annette was very helpful in helping me find a more affordable insurance as a teenager. thank you!"
We responded:
"Hey Emily! Thanks a ton for the awesome 5-star review! 🎉 It’s always great to hear from our customers! We're so glad Annette could help you find a more affordable insurance option. Helping people navigate the complexities of insurance, making it simple and helping you find the coverage you need is what we do best! If you need anything else, just give us a shout. Enjoy your Friday! Cheers, Ben Torres ChFC, Agent BenTorresAgent.com 118 1/2 E Washington St Ann Arbor MI 48104 734.929.6171 5900 E Dunbar Rd Monroe MI 48161 734.457.5877 "
Scott Bruce
September 26, 2024
5
out of
5
rating by Scott Bruce
"Thank you to Annette for always treating me like first class. She has always answered my questions and returned my calls quickly. Thank you!"
We responded:
" Scott: Thank you so much for taking the time to leave us a 5-star review. We really appreciate your kind words and your continued support. We're glad to hear that Annette has been providing you with top-notch service, treating you like first class. We strive to deliver exceptional customer service, and it's great to know that Annette has been consistently meeting your expectations. We'll make sure to pass along your appreciation to Annette for her prompt responses to your questions and calls. Customer satisfaction is our top priority, and we're glad to hear that Annette has been delivering on that front. Once again, thank you for choosing us and for your fantastic review. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help! Best, Ben Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
brindley83
September 23, 2024
5
out of
5
rating by brindley83
"Annette was great and found the best possible quote I could receive . Easy and very friendly service."
We responded:
"Thank you so much for taking the time to leave us a 5-star review on Google! We greatly appreciate your feedback about your positive experience with our team, especially with Annette. We're glad that she was able to provide you with excellent service and find the best possible quote for you. We aim to make the process easy and enjoyable for our customers, so it's wonderful to know that you found our service friendly as well. Thank you again for choosing our team for your needs, and please don't hesitate to reach out if there's anything else we can assist you with. Helping people with auto, home, life , commercial and other financial services, is what we are passionate about, so glad it showed. Best, Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Patrick Patterson
September 18, 2024
5
out of
5
rating by Patrick Patterson
"My agent Annet was very helpful through the whole process of what I needed 10 of 10 would highly recommend this agent"
We responded:
"Thank you for leaving us a 5-star review! We're thrilled to hear that Annette provided you with excellent assistance throughout the process. She exemplifies what we as a team stive to do, give you the best value we can and help protect you and your family. We greatly appreciate your recommendation and are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best, Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "
Jill Mackie
September 17, 2024
5
out of
5
rating by Jill Mackie
"Michelle was super helpful in getting my out of state policy transferred over. Very friendly, thorough & fast!"
We responded:
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're so happy to hear that Michelle was able to assist you with transferring your out of state policy smoothly. We pride ourselves on providing friendly, thorough, and fast service, and we're glad to know that we met your expectations. Auto, home, life, commercial and other financial services… we are happy to help you or anyone you know! We appreciate your business! Best, Ben Torres ChFC, Agent 118 1/2 E Washington St Ann Arbor MI 48104 734 929 6171 BenTorresAgent.com 5900 E Dunbar Rd Monroe MI 48161 734 457 5877 BenTorresInsurance.com "